![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
micaturtleWell, I've written the letter out. Jenn posted my 1st draft here. I got a LOT of good feedback. If you read and commented before, PLEASE DO SO AGAIN. I've edited and polished it a bit. What do you all think?
Dear Sir or Madam,
My name is M G. My partner, Jenn, and I lived at one of your apartment complexes called South Pointe, located at 6007 South Cliff Ave. We lived in apartment #114 from August 2009 until July 31st, 2010. We paid a secuity deposit of $700 in July of 2009. We have received a partial security deposit refund of $25.06 and an itemization of deductions. The itemization was rather difficult to decipher. Upon examination, we have a few problems with the deductions that were made from the security deposit. There are many small problems, but there are two large problems we see with the amount withheld from our deposit. I will address those in this letter.
First is the fact that we are only credited for a $500 security deposit. We paid a $700 deposit, $200 of which we were told was non-refundable as part of the pet deposit. I was confused as to why $200 was non-refundable, and asked about it before we paid it or moved in. I was told that it was in case the pets caused any damage and because they would absolutely have to clean the carpets when we moved out. I accepted this. My question is, why have we not been given credit for the full amount we paid? That $200 should have gone towards the deductions, and thus, by your calculations, we are still owed an extra $200.
The second most major matter is the $355.10 we were charged for "carpet replacement". When we moved in, there was a very large yellow stain in the middle of the carpet in the living room (which should be noted in the move-in paperwork). The stain was as large as our couch (almost 3 feet across). There were also several other small stains on the carpet. When I started pointing them out to the person who was filling out our move-in checklist, I was assured not to worry about little things like that and that we wouldn't have to pay for any damage that was pre-existing.
I do realize the carpets weren't completely clean when we moved out. I would have had them professionally cleaned, but, as I mentioned above, I believed that the $200 non-refundable deposit would more than cover professional cleaning of the carpets. Even if the carpets could not be cleaned to new condition professionally, I do not believe we should have to pay to have them replaced. They were in extremely poor condition when we moved in, certainly not new. The carpets became a bit more worn as the result of a year of normal wear and tear, which does not merit a complete replacement of the carpet.
I would appreciate it if someone other than Courtney Brumbaugh would contact me if you decide to phone me on this matter. She has been rather short and irritated with me every time I have spoken to her in the last year. I am not sure if this is just a clash of our personality types, but I would rather not deal with her while working on this matter.
It is our preference to avoid involving outside parties which would add unnecessary time and cost to settling this matter. However, if we do not receive either a check for the remainder of the deposit and/or a letter or other communication regarding this matter before October 1st, 2010, we intend to pursue legal action for the full amount plus damages as allowed by law. Thank you for your time and consideration regarding this matter.
Signed,
M. G & J L
Just so you all know, they are trying to charge us for SIX HOURS of cleaning. SIX HOURS to clean a 1-bedroom, 1 bathroom apartment that was EMPTY? That's bullshit. That is what I mean by one of the "small" problems that I will detail if I have to take them to court. Bastards.
I am not sure if I should leave the last part. I don't LIKE to leave on a threat, but it seems to be the only thing they respond to. They piss me off. Does anyone have any other suggestions, ideas, thoughts on what I should do?
Dear Sir or Madam,
My name is M G. My partner, Jenn, and I lived at one of your apartment complexes called South Pointe, located at 6007 South Cliff Ave. We lived in apartment #114 from August 2009 until July 31st, 2010. We paid a secuity deposit of $700 in July of 2009. We have received a partial security deposit refund of $25.06 and an itemization of deductions. The itemization was rather difficult to decipher. Upon examination, we have a few problems with the deductions that were made from the security deposit. There are many small problems, but there are two large problems we see with the amount withheld from our deposit. I will address those in this letter.
First is the fact that we are only credited for a $500 security deposit. We paid a $700 deposit, $200 of which we were told was non-refundable as part of the pet deposit. I was confused as to why $200 was non-refundable, and asked about it before we paid it or moved in. I was told that it was in case the pets caused any damage and because they would absolutely have to clean the carpets when we moved out. I accepted this. My question is, why have we not been given credit for the full amount we paid? That $200 should have gone towards the deductions, and thus, by your calculations, we are still owed an extra $200.
The second most major matter is the $355.10 we were charged for "carpet replacement". When we moved in, there was a very large yellow stain in the middle of the carpet in the living room (which should be noted in the move-in paperwork). The stain was as large as our couch (almost 3 feet across). There were also several other small stains on the carpet. When I started pointing them out to the person who was filling out our move-in checklist, I was assured not to worry about little things like that and that we wouldn't have to pay for any damage that was pre-existing.
I do realize the carpets weren't completely clean when we moved out. I would have had them professionally cleaned, but, as I mentioned above, I believed that the $200 non-refundable deposit would more than cover professional cleaning of the carpets. Even if the carpets could not be cleaned to new condition professionally, I do not believe we should have to pay to have them replaced. They were in extremely poor condition when we moved in, certainly not new. The carpets became a bit more worn as the result of a year of normal wear and tear, which does not merit a complete replacement of the carpet.
I would appreciate it if someone other than Courtney Brumbaugh would contact me if you decide to phone me on this matter. She has been rather short and irritated with me every time I have spoken to her in the last year. I am not sure if this is just a clash of our personality types, but I would rather not deal with her while working on this matter.
It is our preference to avoid involving outside parties which would add unnecessary time and cost to settling this matter. However, if we do not receive either a check for the remainder of the deposit and/or a letter or other communication regarding this matter before October 1st, 2010, we intend to pursue legal action for the full amount plus damages as allowed by law. Thank you for your time and consideration regarding this matter.
Signed,
M. G & J L
Just so you all know, they are trying to charge us for SIX HOURS of cleaning. SIX HOURS to clean a 1-bedroom, 1 bathroom apartment that was EMPTY? That's bullshit. That is what I mean by one of the "small" problems that I will detail if I have to take them to court. Bastards.
I am not sure if I should leave the last part. I don't LIKE to leave on a threat, but it seems to be the only thing they respond to. They piss me off. Does anyone have any other suggestions, ideas, thoughts on what I should do?
